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About Us

SCOA is the national peak body for settlement agencies.

Our Goal

SCOA helps ensure the best possible settlement outcomes for migrants and refugees settling in Australia.


Our Vision

An equitable, respectful and inclusive Australia where effective settlement outcomes provide every opportunity to fully participate in society.  


Our Values

The Settlement Council of Australia’s work is based on human rights, under which other values are subsets, including: 
  • multicultural democracy,
  • access and equity,
  • social justice and social inclusion, 
  • a focus on quality services which are supported by standards that have a continuous improvement orientation, and
  • transparent, accountable, respectful and client-centred governance and focus.


The following important assumptions and beliefs underpin SCOA’s work:

  • we draw on the expertise of our members and value their contributions;
  • all major political parties in Australia are committed to maintaining non-discriminatory migration and humanitarian settlement programs;
  • these programs will continue into the future. Australian society is made up of many ethnicities, cultures, faiths and identities: we ARE a multicultural democracy and, given that (along with other ‘givens’ such as the economic benefits of multiculturalism and social harmony) the current values of non-discrimination and multiculturalism will – with only marginal variations – be maintained into the foreseeable future;
  • on this basis, settlement services will continue to be funded by governments so as to ensure the inclusion of new arrivals into the broader Australian society as quickly and as effortlessly as possible;
  • there is an inherent value in the engagement and participation of CALD community members and CALD community organisations in the settlement sector, even if they are not members of SCOA;
  • government, and its agents, will continue to make policy and program decisions based on adequate evidence. This evidence will include research that is informed by consultation with experts who work on a daily basis ‘in the field’; and
  • settlement services are delivered in an environment where the political agenda of the day can have an impact, and the settlement sector will continue to be flexible and innovative in response to the constantly changing domestic and international priorities that impact migration and refugee movement.



To find out about SCOA's history go to the Fact Sheet page.